Shipping policy

Shipping Policy – MAHZEL

At MAHZEL, we aim to deliver your favorite products safely and swiftly to your doorstep across Pakistan.

Shipping Timeline

Orders are shipped within 24 to 48 hours of placement.
We ship from Monday to Saturday. Orders are not shipped on Sundays or National Holidays.

Shipping Charges

Free Shipping across Pakistan — no minimum order value required!
Shipping charges (if any in the future) are non-refundable in case of return or cancellation.
MAHZEL reserves the right to revise shipping policies and charges at any time without prior notice.

Estimated Delivery Time

For areas covered by courier services, delivery takes 3 to 4 business days after dispatch.
Bulky items (over 0.5 kg) or high-volume orders may take slightly longer.
In remote areas, delivery may take up to 1–2 weeks, depending on location and logistics availability.

Order Tracking

Once shipped, you will receive an email with your tracking number and courier details.
Note: Tracking may take up to 24 hours to update after dispatch.

Change of Delivery Address

You may change your delivery address only if:

The order status is Confirmed or Pending, and
The items haven’t been shipped yet.

⚠️ If the change affects taxes or shipping cost differences, the request may not be accepted.

Missed Deliveries

Our courier partners will attempt delivery up to 3 times.
After 3 unsuccessful attempts, the package will be returned to our warehouse.
Please provide a valid phone number to ensure smooth delivery.

Promotional Offers

Occasionally, we offer special shipping promotions like Free Shipping during sales.
These offers will have their own terms & conditions.

Hidden Charges

No hidden fees!
All prices shown are inclusive of sales tax and applicable charges.
You only pay the amount shown at checkout.

International Shipping

Currently, we do not offer international shipping.

Delays and Disruptions

While we strive to deliver on time, delays may occur due to:

Weather conditions
Courier delays
Logistics issues

MAHZEL will not be held liable in such cases and appreciates your patience.

In rare cases where a shipment becomes untraceable or significantly delayed, we reserve the right to cancel the order and issue a refund to your original payment method.