Refund policy
Return and Exchange Policy – MAHZEL
At MAHZEL, we aim to ensure that you’re always happy with your purchase. However, in the rare case that you're not 100% satisfied, we offer a simple and customer-friendly return and exchange policy.
Eligibility for Refund or Exchange
If you are not completely satisfied with your order, you may request a refund or exchange within 3 days of receiving your purchase.
Refund Policy
- Refunds are only available within 3 days of order delivery.
- The amount will be refunded to your original payment method (excluding shipping charges).
- Items must be unused, unwashed, and in original condition with tags and packaging intact.
- Video recording of the parcel at the time of opening is mandatory.
Exchange Policy
- You can exchange your item for a different size or design within 3 days of receiving your order.
- To initiate an exchange, please email us at taharajpt225@gmail.com with your Order ID and reason.
- Exchange is subject to availability of stock.
How to Return or Exchange
- Email us at taharajpt225@gmail.com with your Order ID and reason.
- Once approved, courier the item back to our provided address.
- After inspection, your refund or exchange will be processed accordingly.
Shipping Costs
Shipping charges are non-refundable, unless:
- The product was damaged or defective at delivery.
- You received the wrong item.
In all other cases, the customer is responsible for return shipping.
Non-Exchangeable / Non-Refundable Items
- Sale items cannot be returned or exchanged.
- Used, damaged, or altered items will not be accepted.
Order Cancellation
Orders can be cancelled within 24 hours of placement by emailing us at taharajpt225@gmail.com.
Important Notes
- Returns or exchanges are not applicable on international orders.
- Seasonal products can only be exchanged within the same season.
- Inter-brand exchanges are not allowed.
Contact Us
📞 Phone: 0313-4672681
📧 Email: taharajpt225@gmail.com